1. 14-day cancellation period
For online purchases, you normally have the right to cancel within 14 days of receiving your goods without giving a reason, subject to applicable legal exceptions.
To exercise this right, contact us within the 14-day period at contact@scentup.co.uk. You can simply state that you wish to cancel and include your order number where available.
2. Returning the goods
After telling us that you are cancelling, you should send the goods back within 14 days unless we have agreed otherwise. Unless the goods are faulty, damaged, incorrect or otherwise our responsibility, you are normally responsible for the direct cost of returning goods under the change-of-mind cancellation right.
3. Perfume and sealed products
For health and hygiene reasons, the statutory cancellation right may not apply once sealed goods that are not suitable for return have been unsealed after delivery. We therefore ask that perfume remains sealed and unused if you are returning it because you have changed your mind.
This does not affect your legal rights if a product is faulty, damaged, not as described or otherwise does not meet the requirements of consumer law.
4. Return address
Scentup Ltd
962 Eastern Avenue
Ilford
England
IG2 7JD
5. Refunds
Where a cancellation is valid, we will process the refund in accordance with applicable consumer law. For eligible cancellations, the refund will normally be made using the original payment method.
Where the law permits a deduction because goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction. We will not use this policy to remove rights that cannot legally be excluded.
6. Faulty, damaged or incorrect items
If your item is faulty, damaged in transit, incorrect or not as described, please contact us at contact@scentup.co.uk before returning it where possible. We will work with you to resolve the issue in accordance with your statutory rights.
7. How to start a return
Email contact@scentup.co.uk with your name, order number and the reason for the return or cancellation. We will provide any further instructions needed.